fidelis hospitality enhances guest experience and operational efficiencies with SIHOT solutions
SIHOT delivers integrated digital infrastructure to achieve ongoing operational and commercial excellence
fidelis hospitality, an owner-managed hotel group operating branded properties across Germany, has successfully transformed its operations using SIHOT’s portfolio of hospitality management solutions.
SIHOT, one of the leading hotel management systems, has delivered a fully integrated tech stack for fidelis to implement back-office and customer-facing digital solutions with ease and convenience.
Since migrating to SIHOT, fidelis hospitality has successfully introduced self-service check-in kiosks, direct online bookings, integrated Electric Vehicle (EV) charging payments, and centralised guest billing. These innovations have helped reduce front-of-house workload, eliminate manual errors, and improve commercial sustainability.
With several branded properties in major German cities – including THE Hotels, Felix Hotels and Ibis – fidelis has saved huge amounts of staff hours and reduced errors in administration and data management.
Recognising the evolving hospitality landscape and the paramount importance of efficient workflows and guest interactions, Maurice Nickelsburg, head of commercial development, fidelis hospitality explained how SIHOT solutions have contributed to his company’s growth and ambitions.
“Things are changing all the time. We now have a good infrastructure to work from. This has put fidelis in a position to discuss adopting new hotel projects – with the plan for these to be fully digital. Now, with SIHOT, we have the solution to plug in and make a success of these initiatives quickly.”
“I’m a fan of having everything in one platform. With a small team, it is time-consuming to monitor multiple partners – this leads to failures and problems. At least with one provider, we know who to call, there is someone to help, and we can collaborate on developments. With SIHOT, we get exposure to new applications and functionality as soon as they are launched, which allows us to evolve quickly.”
SIHOT.PMS acts as a central hub for key integrations, such as SIHOT.POS which consolidates all purchases and guest billing. A further integration with Adyen payment technology provides robust fraud protection, tokenisation, and automation, massively reducing financial errors.
The integration with SIHOT.MOBILE has digitised paperwork for ops teams – such as housekeeping and maintenance – giving live updates on completed tasks in a centralised app. While SIHOT.GO! allows guests to check-in from their phones in advance, saving hours of reception work, along with SIHOT.KIOSK enabling self-check in on arrival.
Carsten Wernet, chief executive of SIHOT, added: “By leveraging the flexibility and customisation of our single platform, fidelis hospitality has optimised security, consolidated guest interactions, and streamlined operations—positioning itself as a leader in the digital hospitality space.”
Find out more about how fidelis hospitality and SIHOT worked together on four core objectives: time and resource efficiency, guest data management, security, and guest-driven digital services. Read the full case study.